Delivery & Returns

Delivery

Sewing Machines and Overlockers

We offer FREE next day delivery on all machines purchased before 12PM if the machines are in stock on our website at the time of ordering. If the machine ordered is out of stock we will notify you immediately with a delivery timescale direct from the manufacturers.

Please note that there is a 48-hour delivery service for orders to reach UK off-shore addresses and parts of Northern Scotland.

Our deliveries are provided by DPD.
 

Embroidery Software

All Software will take 1-5 working days for delivery and will be sent via courier service.

Our deliveries are provided by DPD.
 

Machine Accessories and Haberdashery

All Machine Accessories and Haberdashery orders will take 1-5 working days for delivery.

Orders will be sent 48 hour via Royal Mail.
 

Horn Furniture

Most Horn Cabinets take up to 28 working days to be delivered and installed by Horn’s team of delivery drivers.
For smaller cabinets (that do not require installation), Chairs and Accessories delivery time will be up to 10 working days.
 

Dress Forms

All Dress Forms will take 10-14 working days for delivery and will be sent via courier service.

Our deliveries are provided by DPD.

 

Returns

We are happy to exchange or refund your purchase within 14 days providing the goods are in a fully resaleable condition. Exclusions apply to selected products such as cut fabrics.

You have the statutory right to return any products you have purchased within 14 working days after the delivery for any reason (including if you simply change your mind).

To do so you must notify us in writing or other durable medium (including email) within those 14 working days. You will then be entitled to a refund from us, which will be paid within 30 days of your notice of cancellation and The Superior Sewing Centre Ltd receiving the returned goods.

Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you, otherwise you may not be entitled to a refund. Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items.

After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

 

Please do not hesitate to give us a call on 01228 599880 for further information or advice on delivery & returns.